Return
Exchange and Return
1Carefully pack the product in its original packaging with full set (items supplied as a set must be returned as a set).
2Fill out the return form attached to the order.
3Attach a copy of the receipt and specify the method of refund (postal transfer or bank transfer with indication).
4Send the package by mail to the address:
170000, Moscow, P.O. Box 1000, LLC Demo Store.
170000, Moscow, P.O. Box 1000, LLC Demo Store.
5After sending the package, please notify us by writing an email to sales@demostore.ru
Reasons for Return and Exchange of Goods
The buyer has the right to return the Product (The Product return is made if the specified Product has not been used, retains its consumer properties, factory labels, marketable condition, etc.) without giving any reasons within
14 (fourteen) calendar days from the date of actual receipt of the Product directly from the seller or persons representing the Seller.
The Government Resolution of the Russian Federation dated 19.01.1998 No. 55 approves the List of non-food goods of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, style.
This list indicates the impossibility of returning Goods of proper quality that have individually conditioned properties if such Goods can only be used by the consumer who purchased them.
To return the product, you need to provide a document confirming the fact and conditions of its purchase, as well as fill out a product return form.
The Government Resolution of the Russian Federation dated 19.01.1998 No. 55 approves the List of non-food goods of proper quality that cannot be returned or exchanged for a similar product of a different size, shape, style.
This list indicates the impossibility of returning Goods of proper quality that have individually conditioned properties if such Goods can only be used by the consumer who purchased them.
To return the product, you need to provide a document confirming the fact and conditions of its purchase, as well as fill out a product return form.
Return of the Product in case of defects related to the non-compliance with the Order conditions due to the Seller's fault:
If the Product is delivered to you with partial non-compliance or violation of Order conditions due to the Seller's fault, concerning assortment, completeness, quantity of the Product, you have the right to notify the Seller (no later than seven calendar days after receipt) about these violations and demand their correction.
You also have the right to refuse the product and receive a refund. In this case, the Product must be returned to the Seller with its original marketable condition, consumer properties, seals, and factory labels preserved.
To return the product, you need to provide a document confirming the fact and conditions of its purchase.
To make a return, you must fill out a product return form.
If the Product is delivered to you with partial non-compliance or violation of Order conditions due to the Seller's fault, concerning assortment, completeness, quantity of the Product, you have the right to notify the Seller (no later than seven calendar days after receipt) about these violations and demand their correction.
You also have the right to refuse the product and receive a refund. In this case, the Product must be returned to the Seller with its original marketable condition, consumer properties, seals, and factory labels preserved.
To return the product, you need to provide a document confirming the fact and conditions of its purchase.
To make a return, you must fill out a product return form.
You can familiarize yourself with the full version of the consumer rights law and get expert advice at the link: